Support
Security and Privacy
Security and privacy are core priorities at Gleef. We implement industry-standard security measures and follow strict privacy guidelines to protect your data.
Data storage
Infrastructure
- Embeddings are stored in secure, encrypted vector databases
- All data is processed and stored in EU-based servers
- Regular backups ensure data durability
- Access is strictly controlled through authentication tokens
- No raw text is stored, only vector representations
- Embeddings are only accessible by your company and are not shared or used for any training
Security measures
- End-to-end encryption
- Regular security audits
- Multi-factor authentication
- IP whitelisting options
- Real-time threat monitoring
Data retention
Retention policies
- Embeddings are retained as long as your account is active
- Deleted keys are removed from the database within 30 days
- Backup copies are retained for 90 days
- You can request complete data removal at any time
- Import history is maintained for 12 months
Data management
- Full data export available
- Selective key deletion
- Audit logs for all changes
- Version history
- Regular cleanup processes
Compliance
Certifications and standards
- GDPR compliant processing and storage
- Regular security audits and penetration testing
- Data Processing Agreement (DPA) available upon request
- Annual compliance reviews and updates
Privacy measures
- Data minimization principles
- Privacy by design approach
- Regular privacy impact assessments
- Transparent data processing
- Clear data usage policies
Access control
Authentication
- Multi-factor authentication support
- Single Sign-On (SSO) options
- Role-based access control
- Session management
- Activity monitoring
Authorization
- Granular permission settings
- Team access controls
- API key management
- Audit logging
- Access reviews
Incident response
Response plan
- Immediate threat containment
- Impact assessment
- Stakeholder notification
- Resolution implementation
- Post-incident review
Reporting
- 24/7 security monitoring
- Incident response team
- Regular status updates
- Post-incident reports
- Preventive measures implementation