This guide helps you resolve common issues you might encounter while using Gleef. If you can’t find a solution to your problem, don’t hesitate to contact our support team.
It can sometimes happen, mainly due to Figma. Try running it online (on your browser) or switching to Figma’s app. Sometimes deleting the plugin and re-downloading it might also solve this issue.
It can sometimes happen that a key is duplicated in your screen while generating. It means that the element is the same and so only one key should be used.
You can edit the key name, but won’t be able to get back to the duplicated status manually, as Gleef doesn’t enable manual key duplication.
No worries, export files will only have one key.
Missing keys: If some keys should be marked down as existing but are not, it might mean that they are not in the current knowledge base.
Try importing these keys and regenerate this frame, see more on key import.
Key value conflict: A key can be tagged as existing, with a different value than the one in the knowledge base. If it is the case, the export file will have the value from the current Frame.
{"docsConfig":{"$schema":"https://mintlify.com/docs.json","theme":"mint","name":"Developer Guide","colors":{"primary":"#d66234","light":"#f1bca6","dark":"#8b371c"},"favicon":"https://mintcdn.com/gleef/tXnFupSgBwtDVBoF/logo/gleef_favicon.svg?fit=max\u0026auto=format\u0026n=tXnFupSgBwtDVBoF\u0026q=85\u0026s=a8b785248a298ff7461013ca1ecb6461","logo":{"light":"https://mintcdn.com/gleef/tXnFupSgBwtDVBoF/logo/gleef_logo-dark.svg?fit=max\u0026auto=format\u0026n=tXnFupSgBwtDVBoF\u0026q=85\u0026s=0f5859d583793c98224381a1317bd7f0","dark":"https://mintcdn.com/gleef/tXnFupSgBwtDVBoF/logo/gleef_logo-light.svg?fit=max\u0026auto=format\u0026n=tXnFupSgBwtDVBoF\u0026q=85\u0026s=7b73716e0f69656f60076712386a4705"},"navbar":{"links":[{"label":"Chat","href":"https://booking.gleef.eu/team/gleef/get-in-touch"},{"label":"Chrome extension","href":"http://get.gleef.eu"}],"primary":{"type":"button","label":"Figma plugin","href":"http://figma.gleef.eu"}},"footer":{"socials":{"x":"https://x.com/gleef_ai","github":"https://github.com/Gleef-Solutions","linkedin":"https://www.linkedin.com/company/gleefai"}},"styling":{"latex":true},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"gleef","hasAudioNarration":false,"actualSubdomain":"gleef","customDomains":["docs.gleef.eu"],"gitSource":{"type":"github","owner":"gleef-solutions","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"liveDeploymentHistoryId":"6a21e63ccf44a63d52c9674c","collectionId":"647021a7-9877-4fe3-9d3e-ae8c6fbd957a","schemaVersion":"v2"},"feedback":{"thumbs":true,"issues":true},"entitlements":{},"buildId":"6a21e63ccf44a63d52c9674c:success","clientVersion":"0.0.3965","searchFilterCounts":[{"language":"default","tag":"A/B testing","count":26},{"language":"default","tag":"A/B Testing","count":26},{"language":"default","tag":"Gleef CLI","count":22},{"language":"default","tag":"Gleef Figma","count":17},{"language":"default","tag":"Figma Plugin","count":17},{"language":"default","tag":"Gleef Studio","count":16},{"language":"default","tag":"Using Gleef","count":11},{"language":"default","tag":"Integrations","count":11},{"language":"default","tag":"Support","count":11},{"language":"default","tag":"Getting Started","count":8}]},"assistantConfig":{},"hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-v7-file-tree","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"pause-universal-search-reconcile","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"per-site-search-delta","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-private-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-nav-generations","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"byok-sep-25","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-agent-model-picker","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-updated-9-15","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"isAtlas":false,"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"figma-plugin/support/trouble-shooting","slug":"/figma-plugin/support/trouble-shooting","pageMetadata":{"title":"Troubleshooting","og:title":"Gleef - Knowledge base - Troubleshooting","og:description":"Solutions for common issues when working with Gleef's localization system and embeddings.","og:image":"https://gleef.eu/images/gleef-og-image.png","og:url":"https://gleef.eu/","og:type":"website","og:locale":"en_US","description":null,"href":"/figma-plugin/support/trouble-shooting"},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,code:`code`,em:`em`,li:`li`,ol:`ol`,p:`p`,pre:`pre`,span:`span`,strong:`strong`,ul:`ul`,..._provideComponents(),...props.components},{CodeBlock,Heading,Warning}=_components;if(!CodeBlock)_missingMdxReference(`CodeBlock`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:_jsx(_components.em,{children:`This guide helps you resolve common issues you might encounter while using Gleef. If you can’t find a solution to your problem, don’t hesitate to contact our support team.`})}),`\n`,_jsx(Heading,{level:`2`,id:`common-import-issues`,children:`Common import issues`}),`\n`,_jsx(Heading,{level:`3`,id:`file-parsing-errors`,children:`File parsing errors`}),`\n`,_jsx(_components.p,{children:`Verify your file respects common CSV, XML or JSON formatting.\nHere are the format we use:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`CSV`}),`:`,`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`1`,language:`csv`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`csv`,children:_jsxs(_components.code,{language:`csv`,numberOfLines:`1`,children:[_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` key,`}),_jsx(_components.span,{style:{color:`#CF222E`,\"--shiki-dark\":`#569CD6`},children:` value`})]}),`\n`]})})}),`\n`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`JSON`}),`: given a key named: parent.subparent.element with the value: value`,`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`6`,language:`json`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`json`,children:_jsxs(_components.code,{language:`json`,numberOfLines:`6`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`{`})}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:`\"parent\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: {`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"subparent\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: {`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#9CDCFE`},children:` \"element\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`: `}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"value\"`})]}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:` }`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`}`})}),`\n`]})})}),`\n`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`XML`}),`:`,`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`4`,language:`xml`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`xml`,children:_jsxs(_components.code,{language:`xml`,numberOfLines:`4`,children:[_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`\u003c`}),_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#569CD6`},children:`resources`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`>`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`\u003c`}),_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#569CD6`},children:`string`}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#9CDCFE`},children:` name`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`=`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"key1\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`>`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`value1`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`\u003c/`}),_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#569CD6`},children:`string`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`>`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`\u003c`}),_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#569CD6`},children:`string`}),_jsx(_components.span,{style:{color:`#0550AE`,\"--shiki-dark\":`#9CDCFE`},children:` name`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`=`}),_jsx(_components.span,{style:{color:`#0A3069`,\"--shiki-dark\":`#CE9178`},children:`\"key2\"`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`>`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#D4D4D4`},children:`value2`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`\u003c/`}),_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#569CD6`},children:`string`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`>`})]}),`\n`,_jsxs(_components.span,{className:`line`,children:[_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`\u003c/`}),_jsx(_components.span,{style:{color:`#116329`,\"--shiki-dark\":`#569CD6`},children:`resources`}),_jsx(_components.span,{style:{color:`#1F2328`,\"--shiki-dark\":`#808080`},children:`>`})]}),`\n`]})})}),`\n`]}),`\n`]}),`\n`,_jsx(Warning,{children:`Values are expected to be the same language as the one used to design your files`}),`\n`,_jsx(Heading,{level:`3`,id:`file-too-large`,children:`File too large`}),`\n`,_jsx(_components.p,{children:`Split the file into smaller chunks`}),`\n`,_jsx(Heading,{level:`3`,id:`file-encoding-issues`,children:`File encoding issues`}),`\n`,_jsx(_components.p,{children:`Ensure the file is encoded in UTF-8, so that special characters are properly interpreted`}),`\n`,_jsx(Heading,{level:`3`,id:`file-format-not-supported`,children:`File format not supported`}),`\n`,_jsxs(_components.p,{children:[`Gleef supports CSV, JSON, and XML files. If you need another file formatting, please try converting your file in another format, or `,_jsx(_components.a,{href:`contact@gleef.eu`,children:`contact us`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`plugin-issues`,children:`Plugin issues`}),`\n`,_jsx(Heading,{level:`3`,id:`plugin-not-loading`,children:`Plugin not loading`}),`\n`,_jsx(_components.p,{children:`It can sometimes happen, mainly due to Figma. Try running it online (on your browser) or switching to Figma’s app. Sometimes deleting the plugin and re-downloading it might also solve this issue.`}),`\n`,_jsx(Heading,{level:`3`,id:`slow-performance`,children:`Slow performance`}),`\n`,_jsx(_components.p,{children:`As you may have already experience using AI, it sometimes takes longer than usual to generate answers.`}),`\n`,_jsx(Heading,{level:`3`,id:`authentication-errors`,children:`Authentication errors`}),`\n`,_jsxs(_components.p,{children:[`If you encounter any authentication errors, try logging out and logging back in. If the issue persists, please `,_jsx(_components.a,{href:`contact@gleef.eu`,children:`contact us`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`error-while-generating-keys`,children:`Error while generating keys`}),`\n`,_jsx(Heading,{level:`3`,id:`during-generation`,children:`During generation`}),`\n`,_jsxs(_components.p,{children:[`Try not to select another frame than the one you want to generate keys for. If the issue persists, please `,_jsx(_components.a,{href:`contact@gleef.eu`,children:`contact us`}),`.`]}),`\n`,_jsx(Heading,{level:`3`,id:`key-duplication`,children:`Key duplication`}),`\n`,_jsx(_components.p,{children:`It can sometimes happen that a key is duplicated in your screen while generating. It means that the element is the same and so only one key should be used.\nYou can edit the key name, but won’t be able to get back to the duplicated status manually, as Gleef doesn’t enable manual key duplication.\nNo worries, export files will only have one key.`}),`\n`,_jsx(Heading,{level:`3`,id:`existing-keys`,children:`Existing Keys`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Missing keys:`}),` If some keys should be marked down as `,_jsx(_components.code,{children:`existing`}),` but are not, it might mean that they are not in the current knowledge base.\nTry importing these keys and regenerate this frame, `,_jsx(_components.a,{href:`/figma-plugin/how-to/import-keys`,children:`see more on key import`}),`.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Key value conflict:`}),` A key can be tagged as existing, with a different value than the one in the knowledge base. If it is the case, the export file will have the value from the current Frame.`]}),`\n`]}),`\n`,_jsx(Heading,{level:`3`,id:`solutions`,children:`Solutions`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsx(_components.li,{children:`Check internet connection`}),`\n`,_jsx(_components.li,{children:`Clear Figma plugin cache`}),`\n`,_jsx(_components.li,{children:`Reload Figma`}),`\n`,_jsx(_components.li,{children:`Check Gleef status page`}),`\n`,_jsx(_components.li,{children:`Contact support if issues persist`}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`getting-help`,children:`Getting help`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:_jsx(_components.a,{href:`mailto:support@gleef.eu`,children:`Contact support`})}),`\n`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Troubleshooting","og:title":"Gleef - Knowledge base - Troubleshooting","og:description":"Solutions for common issues when working with Gleef's localization system and embeddings.","og:image":"https://gleef.eu/images/gleef-og-image.png","og:url":"https://gleef.eu/","og:type":"website","og:locale":"en_US","description":null,"href":"/figma-plugin/support/trouble-shooting"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Common import issues","slug":"common-import-issues","depth":2,"children":[{"title":"File parsing errors","slug":"file-parsing-errors","depth":3,"children":[]},{"title":"File too large","slug":"file-too-large","depth":3,"children":[]},{"title":"File encoding issues","slug":"file-encoding-issues","depth":3,"children":[]},{"title":"File format not supported","slug":"file-format-not-supported","depth":3,"children":[]}]},{"title":"Plugin issues","slug":"plugin-issues","depth":2,"children":[{"title":"Plugin not loading","slug":"plugin-not-loading","depth":3,"children":[]},{"title":"Slow performance","slug":"slow-performance","depth":3,"children":[]},{"title":"Authentication errors","slug":"authentication-errors","depth":3,"children":[]}]},{"title":"Error while generating keys","slug":"error-while-generating-keys","depth":2,"children":[{"title":"During generation","slug":"during-generation","depth":3,"children":[]},{"title":"Key duplication","slug":"key-duplication","depth":3,"children":[]},{"title":"Existing Keys","slug":"existing-keys","depth":3,"children":[]},{"title":"Solutions","slug":"solutions","depth":3,"children":[]}]},{"title":"Getting help","slug":"getting-help","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"gleef","siteName":"Developer Guide","title":"Gleef - Knowledge base - Troubleshooting","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-05-05T17:30:51.835Z","originalFileLocation":"figma-plugin/support/trouble-shooting.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"application-name\" content=\"Developer Guide\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Gleef - Knowledge base - Troubleshooting\">\u003cmeta data-mint-head property=\"og:description\" content=\"Solutions for common issues when working with Gleef\u0026#x27;s localization system and embeddings.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Developer Guide\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://gleef.eu/images/gleef-og-image.png\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Gleef - Knowledge base - Troubleshooting\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Solutions for common issues when working with Gleef\u0026#x27;s localization system and embeddings.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://gleef.eu/images/gleef-og-image.png\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/gleef/4FkCDuUfHW_CxIjf/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Developer Guide\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#d66234\">\u003cmeta data-mint-head name=\"og:locale\" content=\"en_US\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/figma-plugin/support/trouble-shooting.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.gleef.eu/#organization\",\"name\":\"Developer Guide\",\"url\":\"https://docs.gleef.eu\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/gleef/tXnFupSgBwtDVBoF/logo/gleef_logo-dark.svg?fit=max\u0026auto=format\u0026n=tXnFupSgBwtDVBoF\u0026q=85\u0026s=0f5859d583793c98224381a1317bd7f0\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.gleef.eu#website\",\"name\":\"Developer Guide\",\"url\":\"https://docs.gleef.eu\",\"publisher\":{\"@id\":\"https://docs.gleef.eu/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting#webpage\",\"url\":\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting\",\"name\":\"Troubleshooting\",\"dateModified\":\"2026-05-05T17:30:51.835Z\",\"isPartOf\":{\"@id\":\"https://docs.gleef.eu#website\"},\"breadcrumb\":{\"@id\":\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Figma Plugin\",\"item\":\"https://docs.gleef.eu/figma-plugin/getting-started/introduction\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https://docs.gleef.eu/figma-plugin/support/QA\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Troubleshooting\",\"item\":\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting#article\",\"headline\":\"Troubleshooting\",\"name\":\"Troubleshooting\",\"url\":\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting\",\"mainEntityOfPage\":{\"@id\":\"https://docs.gleef.eu/figma-plugin/support/trouble-shooting#webpage\"},\"image\":\"https://gleef.eu/images/gleef-og-image.png\",\"dateModified\":\"2026-05-05T17:30:51.835Z\",\"publisher\":{\"@id\":\"https://docs.gleef.eu/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.gleef.eu#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Developer Guide\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Developer Guide","nav":{"global":null,"tabs":[{"tab":"Gleef CLI","pages":[{"title":"Gleef CLI","href":"/cli/getting-started/introduction"}]},{"tab":"Gleef Studio","pages":[{"title":"Gleef Studio","href":"/studio/introduction"}]},{"tab":"Gleef Figma","groups":[{"group":"Figma Plugin","icon":"figma","pages":[{"group":"Getting Started","icon":{"name":"rocket","style":"light"},"pages":[{"title":"Introduction","href":"/figma-plugin/getting-started/introduction"},{"title":"Quickstart","href":"/figma-plugin/getting-started/quickstart"}]},{"group":"Integrations","icon":{"name":"code-branch","style":"light"},"pages":[{"title":"Integrations","href":"/figma-plugin/integrations/integrations"},{"title":"Crowdin x Gleef","href":"/figma-plugin/integrations/crowdin"},{"title":"Lokalise x Gleef","href":"/figma-plugin/integrations/lokalise"},{"title":"Phrase x Gleef","href":"/figma-plugin/integrations/phrase"},{"title":"Transifex x Gleef","href":"/figma-plugin/integrations/transifex"}]},{"group":"Using Gleef","icon":{"name":"figma","style":"light"},"pages":[{"title":"Install Figma Plugin","href":"/figma-plugin/how-to/install"},{"title":"Get an account","href":"/figma-plugin/how-to/signup"},{"title":"Import keys","href":"/figma-plugin/how-to/import-keys"},{"title":"Generate keys","href":"/figma-plugin/how-to/generate-keys"},{"title":"Manage keys","href":"/figma-plugin/how-to/manage-keys"},{"title":"Export keys","href":"/figma-plugin/how-to/export-keys"}]},{"group":"Support","icon":{"name":"triangle-exclamation","style":"light"},"pages":[{"title":"Q\u0026A","href":"/figma-plugin/support/QA"},{"title":"Embeddings","description":null,"href":"/figma-plugin/support/embeddings"},{"title":"Troubleshooting","href":"/figma-plugin/support/trouble-shooting"},{"title":"Security and Privacy","description":null,"href":"/figma-plugin/support/security-privacy"}]}]}]},{"tab":"A/B testing","pages":[{"title":"A/B testing","href":"/ab-testing/getting-started/introduction"}]}]},"title":"Gleef - Knowledge base - Troubleshooting","buildId":"dpl_849ArpqvBiCczQiT1Y1stNGpbqHT","deploymentId":"dpl_849ArpqvBiCczQiT1Y1stNGpbqHT","dynamics":[],"chunks":[]}
