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Troubleshooting

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Access Issues

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”No Subscription Found” Error

• Contact your admin if your company uses Gleef
• Request a demo to start a trial
• Try Figma plugin for basic functionality
• Contact support for account assistance

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Login Problems

• Clear browser cache to remove stored authentication data
• Disable browser extensions that might interfere
• Try incognito mode to rule out browser issues
• Check network restrictions like corporate firewalls

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Translation Table Issues

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Changes Not Saving

• Check connection status for network issues
• Verify edit permissions for your account
• Refresh page to see if changes were actually saved
• Check browser console for JavaScript errors

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Slow Performance

• Reduce visible columns by hiding unused languages
• Apply filters to limit displayed translations
• Clear browser cache to remove corrupted data
• Check internet connection speed and stability

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Missing Translations

• Check language filters to ensure target language is visible
• Verify publication status - translations may be in draft
• Review recent changes in case content was modified
• Use search to locate specific translations

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Review Workflow Problems

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Review Items Not Appearing

• Filter settings may hide relevant items
• Insufficient permissions to see review queue
• Draft translations only visible to the creator and not sent for review yet

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Cannot Approve/Reject

• Check reviewer permissions for approval authority
• Refresh review page to get current status
• Check language selection on the top-right of the review page
• Clear selection and try individual review
• Check for conflicts with other reviewers